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The KonnectBot grammar checker is an AI-powered proofreading tool built into the agent reply box. As an agent types a response, the grammar checker automatically scans for spelling mistakes, grammatical errors, and awkward phrasing, then surfaces corrections inline — before the message is sent.

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How it works

The grammar checker runs directly in the agent’s browser as they compose a message. It checks:
  • Spelling — flags misspelled words and suggests the correct spelling.
  • Grammar — catches common errors such as subject-verb disagreement, incorrect tense, and missing punctuation.
  • Phrasing — highlights unclear constructions and suggests cleaner alternatives.
Corrections appear inline as the agent types. Agents can accept a suggestion with a single click or ignore it and continue writing. No action is required if the text is already correct.
The grammar checker runs client-side as the agent types and does not count against your workspace’s AI message credits. It is a separate feature from the AI assistant.

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Enable or disable the grammar checker

The grammar checker is controlled at two levels:
  • Workspace level — Admins can turn the grammar checker on or off for the entire workspace in Settings > Workspace > Grammar Checker.
  • Per-agent level — Individual agents can toggle the grammar checker for their own account in their profile preferences, as long as the workspace setting allows it.
When disabled at the workspace level, the per-agent toggle has no effect.

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Benefits for your team

Consistent, professional responses build customer trust. The grammar checker helps by:
  • Reducing typos and errors in customer-facing messages.
  • Keeping your team’s writing style consistent across agents and shifts.
  • Giving newer agents a safety net as they learn your brand voice.
  • Speeding up quality assurance — fewer errors means less review time.
The grammar checker works alongside the AI assistant. Use the AI assistant to draft replies and the grammar checker to polish them before sending. Both features are available on Pro plans and above.